Our goal is to provide a fair way to satisfy our customers and not lose money while doing it. We make every effort to fully disclose how our products work and what is to be expected.
If you would like to return a product, start the process by emailing us at email@example.com This allows us to see if there is something we can do before returning the product such as a feature you didn’t know about or send you a return label. We don’t require an RMA number (Return merchandise authorization), but do ask you to contact us to initiate the return.
Products bought from https://www.toolsaquarium.com can be returned within 30 days of original purchase date provided they are unused or damaged and in the original product packaging. If a product does not meet these requirements we reserve the right to deny the return if we feel that it is warranted.
Who pays for shipping? In the event an item is damaged during transit etc, Tools Aquarium will provide you a shipping label. If you are returning an item for another reason, it is your responsibility to get the item back to us safely. If it is a high-priced item we recommend a tracking number.
We will process your claim within 3 business days of receipt and contact you via email once complete.